Customer Care & Demand Manager - Givaudan

Join Givaudan, a global leader in the creation of flavors and fragrances, as a Customer Care & Demand Manager in Depok, Jawa Barat. In this pivotal role, you will bridge the gap between our innovative products and customer satisfaction, ensuring our customers receive the best possible experience. You'll work closely with our sales and marketing teams to understand customer needs and translate them into actionable insights. This is your chance to make a tangible impact on customer satisfaction and drive business growth.

As a Customer Care & Demand Manager at Givaudan, you'll be at the heart of our customer interactions, using tools like Salesforce and SAP to manage customer data and track performance metrics. You'll analyze customer feedback, identify trends, and propose strategies to enhance our products and services. This role is perfect for someone who thrives in a dynamic environment and is passionate about delivering exceptional customer experiences.

📋 Tanggung Jawab Pekerjaan

• Manage and analyze customer data using Salesforce and SAP to identify trends and opportunities for improvement.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with sales and marketing teams to understand customer needs and translate them into actionable insights.
• Monitor and report on key performance indicators (KPIs) related to customer care and demand management.
• Conduct customer surveys and feedback sessions to gather insights and improve our products and services.
• Identify and address customer complaints and issues to ensure timely resolution and prevent recurrence.
• Stay updated with industry trends and best practices in customer care and demand management.
• Provide regular updates and recommendations to senior management on customer care and demand management initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer care, demand management, or a related field.
• Proven track record of successfully managing customer data and driving customer satisfaction.
• Strong analytical and problem-solving skills, with the ability to interpret data and derive actionable insights.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal teams.
• Proficiency in English, both written and spoken.
• Familiarity with Salesforce and SAP is a plus.
• Certification in customer care or demand management is a plus.

🛠️ Keahlian

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