Head of Health Operations and Platform - HSBC Life

Join HSBC Life as the Head of Health Operations and Platform and lead a dynamic team in shaping the future of health insurance in Indonesia. This is a unique opportunity to drive operational excellence, innovate digital platforms, and contribute to HSBC's growing presence in the Indonesian market. Based in Canggu, Bali, you'll be part of a team that is transforming the way health insurance is delivered and experienced in Indonesia.

In this role, you'll oversee the end-to-end operations of our health insurance products, ensuring seamless customer experiences and efficient processes. You'll also be responsible for developing and maintaining our digital platforms, leveraging cutting-edge technologies to enhance customer engagement and satisfaction. With a team of 10-15 professionals, you'll collaborate closely with cross-functional teams to drive innovation and operational excellence.

If you're a seasoned leader with a passion for health insurance and a commitment to excellence, we invite you to apply and be part of our journey in shaping the future of health insurance in Indonesia.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of 10-15 professionals, overseeing the end-to-end operations of health insurance products.
• Drive operational excellence by implementing efficient processes and best practices.
• Develop and maintain digital platforms, leveraging technologies such as Salesforce, SAP, and other relevant tools.
• Collaborate with cross-functional teams to drive innovation and improve customer experiences.
• Ensure compliance with regulatory requirements and industry standards.
• Monitor and analyze operational performance, providing insights and recommendations for improvement.
• Foster a culture of continuous learning and development within the team.
• Represent HSBC Life at industry events and conferences, showcasing our commitment to innovation and excellence.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Healthcare Management, or a related field.
• Minimum of 10 years of experience in health insurance operations, with a proven track record of leadership and operational excellence.
• Certifications in health insurance operations, project management, or relevant fields are a plus.
• Strong understanding of the Indonesian health insurance market and regulatory environment.
• Proven ability to develop and implement digital platforms, with experience using tools such as Salesforce, SAP, and other relevant technologies.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Strong analytical and problem-solving skills, with the ability to drive data-informed decision making.
• Fluency in English and Bahasa Indonesia, with the ability to communicate effectively at all levels of the organization.

🛠️ Keahlian

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